Built in the Philippines. Made for AU & NZ.
Velora is a boutique outsourcing company based in Sorsogon, Philippines. We provide dedicated customer support agents, virtual assistants, and back-office specialists to businesses across Australia and New Zealand — working your hours, using your tools, and operating as an extension of your team.
Brands we work with
Our company snapshot
Velora was founded by five specialists across BPOs, customer service, operations, client management, and software engineering — each with years of experience working with international clients. We started Velora because we saw how hard it is for growing businesses to find reliable, skilled offshore support that actually sticks.
5 Founding Specialists
Our founding team covers operations, client success, workflow management, business development, and software engineering. Every client account is directly overseen by a co-founder — not handed off to a middle manager.
Uptime guarantee
Redundant fibre and Starlink internet, solar power, and generator backup. We don't drop calls and we don't go offline.
From your timezone
Based in Sorsogon City, Philippines — only two hours behind AEST. We work your business hours, so you get real-time collaboration, not overnight handoffs.
Our team
Meet our specialists behind Nova.
Leads recruitment, training, and quality assurance. Makes sure your team delivers every day.
Manages client onboarding, process documentation, and day-to-day account delivery.
Handles team coordination, scheduling, and internal operations to keep everything running.
Brings in new clients and ensures every engagement is scoped and structured for success.
Values behind our work
Reliability over promises
We invested in redundant infrastructure — dual internet service providers, Starlink, solar, generator backup — because uptime is a must.
Transparency from day one
No hidden fees, no inflated team sizes, no bait-and-switch. You know exactly who's working on your account and what they're doing.
Your hours, not ours
We built Velora in a timezone that aligns with Australia and New Zealand. Your Velora team works when you work.
Ownership and accountability
Our people don't just follow instructions. They learn your business, flag problems before you see them, and take ownership of outcomes.
Agile by design
We're a boutique operation and we intend to stay that way. Fewer clients means deeper relationships, simpler operations and better results.
Built to scale
Start with one team member. Add five more when you're ready. Our operations are designed to grow with your business.
Let's work together
Ready to build your offshore team? Reach out today and we'll put together a proposal tailored to your business.